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Replying to:
JasroV
QuickBooks Team

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Thanks for sharing with us the details, @ryanlitster.

 

Let's perform some troubleshooting steps to isolate this issue. I suggest updating your QuickBooks Desktop (QBDT) to install the latest features and fixes. Let me walk you through the steps.

 

Here's how: 

  1. Go to the Help menu.
  2. Click Update QuickBooks Desktop.
  3. Select the Update Now tab.
  4. Click Get Updates to start the download. 2.PNG
  5. When the download finishes, restart QuickBooks.
  6. Accept the option to install the new release when prompted.

Here's an article you can read for more details: Update QuickBooks Desktop to the latest release.

 

I also suggest checking this article that can guide you on how to generate a report to show the data you need: Customize reports in QuickBooks Desktop.

 

Do get back to us whenever you have questions. I'll be around to help. have a great day stay healthy!

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