Thanks for providing an update, @mary46.

Since the steps my colleague provided didn't resolve your issue, I'd like to check for any errors on your Company File. It's super easy to do and should only take a couple moments. Check it out:

1. Close QuickBooks.
2. Download the QuickBooks Tool Hub file. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop).
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub. If you can't find the icon, do a search in the start menu for QuickBooks Tool Hub and select the program.
6. From the tool hub, choose the Company File Issues tab.
7. Click Run QuickBooks File Doctor. It can take up to one minute for the file doctor to open.
8. In QuickBooks File Doctor, select your company file from the drop-down menu. If you don’t see your file, choose Browse and search to find your file.
9. Tick Check your file (middle option only) and then Continue.
10. Enter your QuickBooks admin password and then Next. The scan time depends on your file size. In most cases, it can take up to 5 minutes. Once the scan finishes, open QuickBooks and your company file. Your issue may have been resolved even if the scan says it was unsuccessful.

After you fix your company file, back it up. For detailed steps, see create a backup of your company file. You should also check for any software updates. In QuickBooks Desktop, go to the Help menu and select Update QuickBooks Desktop. Run updates regularly and verify and rebuild data to help get ahead of errors.

Let me know if you have any other questions by hitting the Reply button below. I'll be happy to help. Have a good one.