Hi there, TheRedding.
Having the date column to appear on the PDF of your invoice is my priority.
I've replicated this on my QuickBooks and the date column appeared on the PDF. In this case, you'll need to make sure that the customized invoice was checked upon creating the invoice.
To do that:
- Open the invoice that you've created.
- Click on the Customize button at the bottom.
- Select the Customized Template that you wanted to use.
- Make sure to enter the Service Date in the invoice.
- Click Send and Save.
If the issue persists, we can try using another browser to test if the issue is browser related.
Here are the different keyboard shortcuts to open a private browser:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Internet Explorer: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If it works fine, you can go back to your regular browser and clear its cache. Please follow the outlined steps in this article depending on the browser you're using: https://quickbooks.intuit.com/community/Getting-Started/How-do-I-clear-my-browser-cache-and-temporar....
If the issue persists after trying these steps, I'd suggest giving our Phone Agents a call. They have the necessary tools to find out what exactly may be causing this matter. To reach them, please refer to this link: https://community.intuit.com/articles/1145770.
Feel free to reach back out to me if you need further assistance. I'm always here to lend a hand. Have a great week ahead.
