Let's perform some troubleshooting steps to get the reminder invoice working, FrustratedJHB2020.
I appreciate you providing us a screenshot to better isolate this issue. I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service.
I've checked here on our end and there's no reported case where special characters appearing in an invoice. To check if this is a browser issue or not, let's access QuickBooks Online (QBO) using a private or incognito window.
Here's how you can access private browser:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + P
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
Then, manually send the invoice reminders again.
If it works, try clearing your browser's cache to delete temporarily stored files and free some space on your browser. You can also use other supported, up-to-date browsers like Google Chrome, Internet Explorer, or Mozilla Firefox to be thorough..
For more details about this one, you can check pout this article: Clear cache and cookies to fix issues when using QuickBooks Online.
If the same thing happens, let's make sure we downloaded the latest version of the Adobe Reader.
If the problem persists, let's repair your Adobe installation. It's possible there's a damaged component in the PDF file causing special characters to appear in the reminder invoice. For the detailed steps, please refer to this article: How to update, repair, or re-install Adobe Reader/Acrobat.
I'm just one reply away if you need a hand with creating recurring transactions or any QBO related. I'll be here to ensure your success. Take care always.
