I appreciate you sharing your thoughts and performing the troubleshooting steps shared above, @LucieTardif.

Let me route you the right support group that can assist you further.

Since the troubleshooting steps don't work, I recommend contacting our Phone Support Team again. I understand that you've already contacted them before but they're the right support group who can investigate this matter further. They can also create an investigation ticket if other users are experiencing the same.

To reach them, you can follow the detailed steps provided by my colleague RenjolynC above.

As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.

Please let me know if you need clarification about this, or there's anything else I can do for you. I'll be standing by for your response. Have a great day.