I appreciate you for trying the troubleshooting steps provided by Rasa-LilaM, karmacaddy.
I'll now recommend you to reach out our Customer Care Team since the troubleshooting steps didn't work. They'll be able to pull up your account and further investigate this matter.
- Click Help in the upper-right corner and select Contact us.
- Enter the details of your concern and select Let's talk.
- Select how you want to reach them (phone or chat).
Keep us posted of the result. We'll be right here if you need our assistance.
