Thanks for following this thread, @ karmacaddy.

Just to clarify, did you print a check or a bill payment? Any additional information you can provide me will help to ensure a timely solution.

If you’re referring to a check, the account numbers will not show when printed. As mentioned by my colleague, you can use a pre-printed check from Intuit.

Let me share this guide that provides detailed information about customizing checks. From there, you can purchase tax forms and other supplies: QuickBooks Checks & Supplies.

If you mean by information entered in the Account no. field in the vendor’s profile, the number should show when printed. Let’s perform the browser troubleshooting steps to isolate the issue.

The first thing to do is open the company file using the InPrivate or incognito mode. This feature doesn't use the existing webpage cache data which can cause unusual behavior in QBO.

Here’s how to open:

• Press Ctrl + Shift + N for Google Chrome.
• Press Ctrl + Shift + P for Firefox or Internet Explorer.
• Press Control + Option + P for Safari.

Once the private browsing opens, try printing a bill payment. If the account number shows up, clear the cache of your normal browser to start on a clean slate.

Reach out to me if you need further assistance while working in QBO. Please know I’m here to help and make sure you’re taken care of. Have a good one.