Thanks for joining us in this thread, sarahjsd.

Let's try a few steps that can help us check if a browser issue is automatically putting your company's shipping address in the Shipping from field. Here's how:

Log in to your account in a private/incognito browsing session. Follow these keyboard shortcuts to start an incognito session:

• Ctrl + Shift + n for Google Chrome
• CTRL + SHIFT + P for Mozilla and Microsoft Edge.
• Click File, then select New Private Window if you're using Safari

Once done, create an invoice to check if the Shipping from field is already blank and would let you enter a new address. If that's successful, proceed to deleting your browsing history to clear out the cache that;s causing the issue. Use this article as a guide: Clear cache and cookies to fix issues when using QuickBooks Online.

Alternatively, you can use any of the browsers I'v mentioned above to further isolate the issue. All of them are compatible with QBO. 

Please reach out to us again if you have other questions. We're here to look for the answers and help you again.