Thanks for getting back to us with a screenshot, jshand.
It looks like all applicable troubleshooting steps have been shared as I read through the entire thread.
In this case, we would need to take a closer look at this to determine why you're unable to delete the other A/R account. Our phone agents will be able to investigate and help you further with this.
Here's how to reach out to them:
- Go to the Help menu and click Contact Us.
- Let them know that you're unable to delete an A/R account.
- Click Let's talk.
- Select the Chat or Get a callback option.
Please reach out to us again if you have other questions why managing your Chart of Accounts. We're here to look for the answers and help you again.
