Lucas - thanks for the feedback; however, as others have mentioned on this feed, I really don't want to contact the client and become an "IT guy" to try and resolve what appears to be a QB website issue (based on the fact these errors have been showing up since back in November), most especially when the client is trying to pay an invoice. It should be a seamless process...and frankly, I really do not have time to sit with a client to walk them through clearing cookies and caches on their personal computer.