Hi there, moirawallace.

I have replicated the scenario you have input and I can see no error checking the Print preview mode. It has the same details as the actual invoice. Let us check if this is a cache-related issue.

First, to isolate the data traffic in your browser, I suggest using an incognito browser in opening your QuickBooks company. Here are the keyboard shortcuts to access it:

• Internet Explorer & Mozilla Firefox: Ctrl + Shift + P
• Google Chrome: Ctrl + Shift + N
• Safari: Command + Option + P

Then, if you can no longer see the same issue in Print preview mode, you can go back to your regular browser and clear its cache to reset the data allowance in the browser. But if you are still seeing the same issue, you can use another browser instead.

You can also fix it by updating, repairing, or re-installing Adobe Reader/Acrobat.

If the issue persists, I suggest contacting our Phone Care Team. They will be able to verify further on what is the root cause of this issue.