Hi there, @Akdesign.

We currently have an on-going issue where users aren't able to match transactions in QuickBooks Online. Rest assured that our product engineers are diligently working for a fix.

To ensure you'll get an update about the resolution status, I recommend contacting our Phone Support Team. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-43157.

To reach them, click the ? Help button and select Contact Us to talk with a live agent.

Just in case you want to categorize bank transactions, feel free to check out this article for more guidance: Assign, categorize, edit, and add your downloaded banking transactions.

Thank you for your patience while we work for a fix. Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Have a great day.