Hello, kparris.
I'm here to help and ensure you'll be able to change the content on each invoice template. Modifying the content for one template will not affect the others. You may want to make sure you're not changing the content for the same template.
Once verified, the behavior you've experienced is probably a browser-related issue. Let's run some basic troubleshooting steps to isolate the problem. You can try logging into your QuickBooks account using a private browser.
Here's how to open a private window in different browsers:
- Google Chrome: press Ctrl + Shift + N.
- Mozilla Firefox: press Ctrl + Shift + P.
- Internet Explorer: press Ctrl + Shift + P.
- Safari: press Command + Shift + N.
If you're able to modify the content without affecting other templates, you should clear your web browser. Web browsers store info about your everyday usage in an attempt to respond faster. It’s a good idea to clear your browsers regularly.
If you're using QuickBooks Desktop, verifying and rebuilding your data is a good start when it comes to fixing template-related issues.
I'm leaving you some articles to learn more on what you can add when customizing your templates in QuickBooks Online and Desktop:
I'll be around to help if you need additional assistance in customizing your sales forms. Just hit the reply below.
