I appreciate you reaching out to our Customer Support team, @jkannesser. This isn't the impression we want to leave with you.
This problem has already been escalated to our product engineers in which they are diligently working for a fix. At this time, we don't have a specific time frame when this issue will be resolved. I would recommend contacting our Customer Support again to be updated. You can use your previous ticket or case ID, so you won't have to start all over again.
To reach them, here's how:
- Click the Help icon on the top right.
- Click Contact Us button at the bottom.
- Enter a short description about your concern.
- Click on Let's talk.
- Choose the method on how you'd be connected to support.
In case you need tips in the future, visit our QuickBooks Help Articles site.
Stay in touch with me if you any other questions by adding a comment below. I'm always here for you. Have a great day!
