Thanks for sharing the details, @nycvelo.

Let's ensure the private mode is turned off in your safari browser in accessing your QuickBooks Online (QBO) account to isolate this issue.

Here's how to do it in your iPod:

1. Open safari.
2. Tap the new page button. 
3. Then tap Private.
4. Tap Done.

You can also check this article to learn what browser works best with QBO: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed.

Also, I recommend checking our Help articles page for reference in case you want to learn some tips on managing your QBO.

You can always count on us if ever you have other concerns. I'm just a post away.