Let me chime in with your conversation, @nycvelo.

iPad also has the setting to turn on and off the zoom feature. You can check it on their website.

If the issue persists, you can ask help from an IT specialist to get this fixed.

For the latest updates and feature enhancements, visit our QuickBooks blog.

Please feel free to leave a comment on this post if you need further assistance. I'll be happy to help. Take care!