@C2CSAFETY ,

The problem is, Quickbooks isn't seeing it, or anything else as a problem.  I called and spent a bunch of time on the phone with them, got a reference # and called it good.  Later that evening, I received the email that I posted above saying it's working as it should... Like it is supposed to make me feel better?

I'm still SO frustrated that they are sweeping it under the rug, like it's no big deal.  

It IS a big deal!!  Especially when I can't void an invoice or easily, WITHOUT having to click around 5 times,  pay a vendor.  

And to be signed up for online bill pay, without my consent, and trying to FORCE me to use it, is NOT good business practice.  I'm PISSED!!