Thank you for joining this thread, mtrunner.
Great job for reactivating your vendor. There could be an issue with the data in the Inactive Vendors page, and that's why the list is empty.
I've got the troubleshooting step to isolate and fix this issue. Let's run the verify and rebuild data in QuickBooks Desktop for Mac.
Verify data self-identifies the most commonly known data issues within a company file while rebuild data self-resolves most data integrity issues that the Verify Data finds. It also helps restore missing names from lists in the Vendor Center.
How to verify your company file data
- Go to File, then select Utilities.
- Select Verify Data, then click OK to close all windows.
- If you see “Your data has failed the integrity check” you need to rebuild your file. If not, then you’re done.
How to rebuild your company file data
- Go to File, then select Utilities.
- Choose Rebuild Data, then click OK to close all windows.
- QuickBooks will ask to make a backup before rebuilding your company file, click OK.
- If you don’t want to do a backup, select Cancel to continue rebuilding your company file.
a. If you haven’t set up any backup preferences, QuickBooks will ask you to update them. Select Backup Preferences and edit as needed, then click OK.
b. When the backup's finished, select Show in Finder to locate the backup or select OK if you’re done.
- Once finished, click OK.
To make sure your file is free or errors or data damage, verify your company file again. If you still have errors or damage, rebuild the file again.
You can also refer to this article for other troubleshooting steps: Verify and rebuild data in QuickBooks Desktop for Mac.
Let me know this goes by leaving a comment below. I always have your back.
