@kelsey, @ZD and @jthomas2 

This is from an email that I received the other day. 

"The investigation Unable to Make Payment on bills - only option to Schedule payment and set up bill.com/Melio pop up for Quickbooks Online has been determined as working as designed.

The option “make payment” has been changed to “mark as paid” for customer on the melio bill experience.

So going forward, within the bill screen, you'll select the option "mark as paid" when going to make a bill payment.

On the expense screen, you'll see the option "schedule payment" under the action column, you'll click the black drop down arrow and select "mark as paid".

There will be no further updates on this investigation."

Ridiculous!!  They don't care how many steps they have added for ANY of us.  They don't care that we DON'T want to use online bill pay.  They don't care at ALL about the consumer.  And to just say "there will be no further updates..." What the hell?!  
This is FAR from a resolution.