We don't want you to feel this inconvenience, @Just_me, and @jthomas2.

I want you to know that helping you is our priority. This time, you can click the Mark as paid button beside schedule an ONLINE bill pay to pay your bills via paper check.

With the new third-party bill payment service, it changes the look of the payment method selection when paying your bills. Here's an article you can read to learn more: Record a bill payment by EFT, ATM card, or debit card.

Meanwhile, @jthomas2, threads in the Community can be marked SOLVED base on the interaction from customers who joined. Such as this one and @Just_me, selected his/her response as the solution.

But don't worry, I hear you both and I'll be submitting your feedback to the appropriate department. This way, we can provide the solution you need and the best service we can offer to you, as our customer.

Lastly, you can always visit our Income and Expenses articles in case you need some ideas in managing your bills and expenses.

If there's anything else that I can help you both, please let me know in the comments. I'm here to help.