Thank you, I will accept that as a solution, but I am not happy about it. As you can see from this long conversation, it isn't how Intuit tells people to write off an invoice. Most people don't know that they also need to ask if will affect their sales tax due correctly. This should happen automatically since the income was not received. I wonder how many people have been paying sales tax on invoices they thought they wrote off for years.

Also when Quickbooks so nicely asks us when we enter an actual partial payment if we want to write off the extra, what happens then? I have yet to explore whether that happens correctly. Right now I have to go back and change every transaction I did the way you tell us to do for 2019, I'll just have to eat anything older than that.

Thanks for at least finding the solution and being available on the weekend.