@Rasa-LilaM 

 Sending us to sit on hold for hours on end, or even hours of waiting for a callback isn't a solution. I even tried the chat, and sat, waiting for over on hour for a response to that.  I don't have the time to sit on hold or waiting.  I have things that need to get posted to invoices, NOW, not when it's convenient for someone from Quickbooks.  Besides the fact that I just tried to 'Void" an invoice, but can't.  There is NOTHING that gives me that option.