Hello there, @jthomas2.
I’ve checked with my tools, and it shows that the functionality to use the Make a Payment feature is still an ongoing issue (INV-42568). Our product engineers are treating this investigation with the utmost urgency to implement a permanent solution.
To ensure you’re in the loop for the progress of the investigation, I recommend signing up for the notification list of affected users. We prioritize the safety of our customers’ information, so I suggest reaching out to our QBO Care Team.
They can enter your company details in a secure space. You’ll receive an email once more is available about the issue.
- Go to the Help icon at the top to select the Contact Us link.
- This will open another window where you can enter the issue/topic.
- Once done, click on the Let’s talk button to view the support information.
- Choose how you want to contact our QBO Care Team: Start messaging or Get a callback.
Rest assured, I’ll let you know any updates here in the Community.
You can visit the QuickBooks Resource Center and register to our Newsletter to get the latest news delivered straight to your inbox.
Reach out to me if you have any other concerns or questions about QuickBooks. Please know I’m always ready to answer them for you. Have a good one.
