Hey, @Diesel16.
If the issue is persisting after following the instructions my colleague provided, then I recommend contacting our Support Team. They'll be able to use additional tools like a screen share to walk you through the steps on how to resolve this issue for your business. Here's how to get in touch with them:
- Go to the Help icon.
- Click Contact Us.
- Type in your question and hit Let's Talk.
- Scroll down and pick Get a Callback.
Let me know how it goes. If you have any other questions, don't hesitate to ask.
