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The Schedule payment option will show up from your Expenses tab if you've set up the schedule payment feature in QuickBooks Online (QBO). If you wish to disable the feature, I encourage reaching out to our Online Bill Pay Support to assist you further.
Here are the lists of articles you can read more about the online bill pay feature in QBO:
On the other hand, if you haven't turned on the feature, I encourage performing the basic troubleshooting steps to narrow the cause of this unexpected behavior.
First, open QuickBooks using a private window. To save you time, use either of these keyboard shortcuts:
- Google Chrome: press Ctrl + Shift + N.
- Mozilla Firefox: press Ctrl + Shift + P.
- Internet Explorer: press Ctrl + Shift + P.
- Safari: press Command + Shift + N.
If you're able to see the Make payment option using the private window, switch back to your regular browser and clear its cache. Sometimes, the stored cache of the regular browser you're using may cause unusual behavior while working with QuickBooks.
If you're getting the same experience, I suggest reaching out to our Support Team to check and investigate this issue securely.
Reach out to me if you have any other questions. I'm a few clicks away to help. Have a good day!