Hey there, RDRD.

Thanks for letting me know about the trouble you ran into when trying to disable the automatic credits. I want to make sure this doesn't happen again.

To make sure the setting applies, I recommend clearing the browser cache. If the cache becomes too full of older data, it can potentially cause viewing and performance errors in QuickBooks Online. Clearing it will force the system to refresh and get everything back to running smoothly. For example, here's how you'd get this done in Chrome:

1. Click the three vertical dots in the top right corner.

2. Select More Tools, then Clear Browsing Data.

3. Change the time range to All Time.

4. Only check Cached images and files.

5. Click Clear data.

This article provides similar steps for different browsers: Clear my browser cache and temporary Internet files.

Feel free to reach back out if you have any other questions or concerns.