Hey there, @NealRM.
Thanks for following up with us on this concern.
Since the payment was applied to the correct invoice as mentioned as a solution by my colleague, I recommend contacting support as they have the tools available that can look further into this issue for you, such as a screen share. They would then be able to review your invoice and justify what the problem is.
To contact support:
- Sign in to your QuickBooks Online company.
- Select Help (?) at the top right.
- Select Contact Us to connect with a live support agent.
Please know you can always come back here if you have further questions. I'm always here to help. Enjoy your day!
