Quickbooks does NOT have an RMA option so if you are doing a work around like Credit memo be careful because quickbooks looks at this as a credit memo and puts products back in stock. This can mess up your inventory and accounting. If quickbooks had an RMA option where products would go back to a returns warehouse it would allow for easier returns. I just don’t understand that in 2018 when more and more companies want to sell online quickbooks is limiting us top word template  sheet for returns