Let's get the business address updated, Boslade.
Master admin, company admin, and all access users are the only people who can get into the payroll settings. You can learn more about the different user types and access levels in this article.
If you don't have access, let the admin change your user type. Here's how:
- Click the Gear icon.
- Select Manage Users.
- Select your name, then click Edit.
- Under User type, select Standard user.
- Under How much access do you want this user to have?, select All, then tick the Payroll access box.
- Click Save.
After changing the access, follow the steps above to get to the Payroll Preferences page.
I'll also share the reference on how to add, delete, or change user access for more details.
Although, if you have the appropriate access, this unexpected behavior can be caused by too much cache. We have a different set of steps to resolve this.
Let's start with accessing QuickBooks Online using an incognito/private browser. This is the best spot to isolate web issues. You can refer to these shortcut keys:
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox: CTRL + Shift + P
- Internet Explorer: CTRL + Shift + P
- Safari: Command + Shift + N
If you're able to change the payroll settings, let's go back to the main browser, then clear the cache. Too much of it affects our system's behavior. Thus, we require our users to clear them periodically.
On the other hand, you can use a different browser like Google Chrome or Mozilla Firefox.
I'll also add the article on how to update your business info in Online payroll for future reference.
If you need more help with this, you can tap me and I'll personally get back to you.
