Having the same problem now for 3 or 4 years.  Very frustrating.  If I am in Customer List and hit B it goes down to the S's usually.  QuickBooks please fix this problem.  As big as Intuit QB is, you should be able to correct this problem.  Also Please make it to where you can print statements starting at any point in the alphabet you might need to start at.  As it is right now you can print all or pick individually each name but if your printer messes up or if you want to print A-J today and K-Z tomorrow.....YOU CAN'T.    Please fix this.

Wanda 

IBC

TN