Thanks for clarifying this with us, ajlitt.

Once you connect your bank to QuickBooks Online (QBO), it automatically pull up 90 days of transactions. Thus, transactions prior to January 2020 will be included. This is the reason why it's showing an incorrect balance amount on your Reconciliation Report.

In this case, it's best to get in touch with your accountant as they have the special tools to help you clear those transactions and assist you with the whole reconciliation process.

Drop a comment below if you need more help or other questions. It's always my pleasure to assist. Have a great day ahead.