We recently did an upgrade from 17.0 to 20.0 and when we use statement writer we are getting some errors (see attached).
Error 1:
Microsoft Office Customization installer
Installing Office customization
There was an error during installation.
Downloading file:///C:/Program Files (x86)/Intuit/Statement Writer 2017/FsdStatement.vsto did not succeed.
It looks like Statement writer is pointing to the 2017 folder and not the 2020 folder.
Error 2:
QuickBooks Statement Writer Warning
An unrecognized file was selected. Only ISW 2009 files can be imported. Please select an ISW 2009 file and try again.
We have tried the following things and still not working:
- We removed some 17.0 folders in c:\programs and c:\programdata\
- We tried uninstalled Office 2016 and re-installed (ran CCleaner and rebooted)
- Ran “vstor” which was in the 2020 statement writer folder to repair the Office Tools
- Tried Single User Mode and Multi User Mode
- Tried opening the file up directly from QuickBooks Statement Writer and we got error #2 above.
