Hello there, ronisue4,

There are possible reasons why payments won't go through,

• incorrect payment information
• account might be on hold

To check on why you're unable to pay invoices online, I recommend contacting our Payments Support. They will be bale ot check your account and provide alternatives.

You can reach them here: Contact Payments Support. You have an option to chat or call the support. Here's our support hours and contact us at a time convenient to you.

Please let me know if you need further assistance.