Welcome to the Community, @sbright11.

I can definitely walk you through on how to write off bad debts in QBO. Let me show you how:

Create an expense account and name it Bad Debt:

1. Go to the Gear⚙ icon and then select Chart of Accounts.
2. Click New on the upper right.
3. Select Expenses from the Account Type▼.
4. Choose Bad Debt from the Detail Type▼.
5. Enter "Bad debts" in the Name field and then click Save and Close.

Create a bad debt item:

1. Go to the Gear⚙ icon and then select Products and Services.
2. Click New on the upper right and then Non-inventory.
3. Enter “Bad debts” in the Name field.
4. Select Bad debts from the Income account▼ and then hit Save and Close.

Create a credit memo for the bad debt:

1. Go to + New on the upper left and then select Credit Memo.
2. Under the Customer▼, select the customer.
3. In the Product/Service, select Bad debts and then enter the amount to write it off.
4. In the Message displayed on statement box, enter "Bad Debt" and then click Save and close.

You can now apply the credit memo to the invoice:

1. Go to + New and then select Receive Payment.
2. Select the appropriate customer from the Customer▼.
3. Add the invoice from the Outstanding Transactions section.
4. Select the Credit memo from the Credits section and then Save and close.

After these steps, you can run the bad debts report:

1. Go to the Gear⚙ icon and then select Chart of Accounts.
2. Select Run report in the Action column.

You can refer to this article on how to write off uncollected money: Write off bad debt in QuickBooks Online.

Refer to this article in reconciling your account: Learn the reconcile workflow in QuickBooks. It includes there how to edit completed reconciliation and fix a reconciliation.

Please get back to this thread if you need more assistance. I'll be around to help you. Have a fantastic day!