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AileneA
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Good day, @ Colorado303

 

Thank you for reaching out to the Coomunity. 

  

I appreciate for performing the troubleshooting steps in your end. Though, we can toggle the track payment for 1099, click uncheck then save, then click check again and save it. We can go back to the Contractor and click the pencil icon to edit, then select Individual and enter the email address and save it.

  

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However, if the workaround didn't work, I recommend contacting our Customer support team as they have the tools to pull up your account to determine the root of why you're unable to input the email address in your end.

 

To reach our Customer Support, here's how: 

 

  1. Select Help (?) at the top right.
  2. Select Contact Us to connect with a live support agent.  
  3. Enter the questions briefly.
  4. Click Let's talk
  5. Choose a way to connect with us. Start a chat or Get a call back.  

 

 

 

 

 

 

Please keep in mind, It may take few minutes to connect with our agents, as we are receiving a high volume of calls and messages.   

 

I'll be right here if you need any further help. Have a great day!

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