Hi SB27,

We have streamlined the process of how you can contact our phone support team. That's why Customer Support is only available once you are logged in to your account.

As mentioned by @MJoy_D, when contacting our support team you'll have to log in to your account and select the Get a callback option. This way, you don't need to wait for a customer service representative on the line since you'll be receiving a callback from them. 

I have this Help article in case you have any other concerns about QuickBooks Online (QBO).

Please let me know if you need further assistance with QBO. I'd be right here to help.