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Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

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Replying to:
FritzF
Moderator

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Thanks for reaching out to the Community, @ojita.

 

You're referring to QuickBooks Online (QBO) screen, correct? If so, there are times that the browser is full of frequently accessed page resources, causing some unusual responses. To fix this, try logging into your QBO account using a private browser (incognito).

 

Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox or Internet Explorer).
  • Control Option (Safari).

 

If everything looks good, return to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

 

On the other hand, if you're referring to the computer screen, consider checking out these articles for the detailed steps on how to change its resolution.

 

 

Reach out to me in the comment section if you have any other issues or concerns. I'll be more than willing to assist. Have a wonderful weekend!

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