Hello, @NMUS_Brit.
Thanks for following this thread. As mentioned by my colleague @Angelyn_T, I recommend to clear the browser's cache and temporary internet files.
Here's how (depending on what browser you're using):
If you're still having issues after clearing the cache, I recommend contacting support. Feel free to reach back out if you have further questions, I'm always happy to lend a helping hand. Take care and have a great weekend!
