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Hello there, @fit4lif3.
If performing the steps provided by my peers above doesn't make a difference, I recommend contacting our Customer Care Team. They have necessary tools like the remote-viewing session that can help determine what's causing the issue.
To do that:
- Click on Help at the top menu bar.
- Hit on the Contact Us button.
- Enter a brief description of the issue in the What can we help you with? box.
- Press on Let's talk.
- Select on Get a callback.
- Key in your contact details, then tap on Confirm my call.
I'm also adding here some links that you can visit about, managing receipts in QuickBooks Online for reference:
If you have any questions or concerns, let me know. It'd be my pleasure to help you out. Have a fantastic weekend!