Good Afternoon, @Kt0987.

Good news, you've reached the right place and I have the tools to help.

After reviewing this thread, my colleague @MaryGraceS has provided the correct information you're looking for with writing off bad debt.

If you'll follow the steps above, those will be able to get your issue resolved and squared away.

Please know I'm only a post away if you need me. Have a good weekend!