This was previously reported and resolved already, seandm69.
I suggest reaching out to our QuickBooks Support Team again. They have the tools to further check the root cause of this issue and might raise an investigation. As my previous colleagues recommend, you'll want to add the SKU in the Description column as a workaround.
To reach them:
- Go to Help and click on Contact us.
- Enter your concern in the What can we help you with? field.
- Click on Let's talk.
- Choose either Start messaging or Get a callback.
Let us know if you have any other concerns. We're here to help.
