Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
CYBER MONDAY SALE 70% OFF QuickBooks for 3 months* Ends 12/5
Buy nowI appreciate you performing the instructions provided above, @jahve.
Being unable to change a project name on a paid invoice can also be caused by inactive accounts on the COA which are associate in the transaction. To isolate this, I suggest checking your Chart of Accounts and activate the accounts that are used on the paid invoices.
Here's how an account can be reactivated with just a few clicks in QuickBooks Online:
I recommend the following article for additional insight into this process, such as what happens when an account is made inactive: How to Delete an Account or Restore a Deleted Account.
If you haven't found any inactive accounts, I recommend contacting our Customer Care Team. They have the necessary tools like the remote-viewing session that can help determine the root cause of this issue, and generate an investigation ticket if necessary.
To reach them:
I'm also adding here some resources that you can check out about managing sales transactions in QBO for future reference:
I got you covered if there's anything else you need. Just reach out to me, and I'll make sure you're taken care of. Have a lovely day!