This has been marked as solved by one of the users here in this thread, ShaunaW.
I was able to confirm that this is resolved already. Since you're still experiencing the same issue after following the recommended troubleshooting steps above, then I recommend reaching out to our QuickBooks Support Team.
They have more tools to check your custom invoice template and further investigate why you're still getting this issue.
- Go to Help and click on Contact us.
- Enter your concern in the What can we help you with? field.
- Click on Let's talk.
- Choose either Start messaging or Get a callback.
Let us know if you have any other concerns. We'll be here to keep helping.
