Hi carolmrice,

There's an ongoing issue about an unresponsive vendor button when editing information. Our engineers are diligently working to get this fixed as soon as possible. 

As an alternative, you can try updating chrome. Then, do hard refresh with your browser. Let me walk you through the steps. 

Chrome:

1. Hold down Ctrl and click the Reload button.
2. Or, Hold down Ctrl and press F5.
3. Open the Chrome Dev Tools by pressing F12. Once the tools are open, right click on the refresh button and a menu will drop down. This menu gives you the option of doing a hard refresh, or even clearing the cache and do a hard refresh automatically.
   
   

Mac:

1. Hold the Ctrl key and press the F5 key.
2. Or, hold down Ctrl and ⇧ Shift and then press R.

Internet Explorer:

1. Hold the Ctrl key and press the F5 key.
2. Or, hold the Ctrl key and click the Refresh button.

In the meantime, I suggest reaching out to our phone support team to add you on the affected list of users. Here's how to reach them:

1. Sign in to your account.
2. Click Help.
3. Select Contact Us.

For future reference, here are other tasks you can do on the Vendor page: Vendor Overview.

Reply to this thread if you have any other concerns. I'll be right here to help.