Hey there, @gable.
I'm happy to assist you with updating the description and get you back to business today.
May I know which Online product you are currently using (Self-employed, Plus, Simple Start..ect)? By knowing the exact product, I can provide you the correct steps. Also, could you provide screenshots so I can get a better visual of what's going on?
You can contact support for more help as well, as they have tools that can further assist in this issue.
To contact support:
- Sign in to your QuickBooks Online company.
- Select Help (?) at the top right.
- Choose Contact Us to connect with a live support agent.
I will keep an eye out for your reply. Thank you, take care!
