Hello, Melana.

Welcome to the Community.

Thanks for visiting the Community.

I understand how useful it is to your business and others. Rest assured, our engineers are working hard to fix this issue.

I'm backing up my colleague's suggestion to get in touch with our Payroll Support Team. With this, they can further investigate the issue and you'll be receiving notification once they have an update.

Please follow my peer @katherinejoyceO outlined steps on how to contact our phone support.

Also, there is another way to close the Excel sheet aside from clicking the X button on your screen. You can click the Close button on the left side of your screen. 

I've attached a screenshot for visual reference.

Fill me in if you have any other questions and concerns. I'm always here to help. Have a good day!