I’ve worked with 3 people already. The first for an hour and 15 minutes. I assure you this was a person that had zero knowledge of QuickBooks who seems to be outsourcing virtual services on a tight budget. We did all troubleshooting steps and I was told that the engineering department would take my case. I reached out to someone a week later and tried to troubleshoot again, but they cut me short and said engineering was working on it. I opened up a complaint with QuickBooks; no one called me back. I tried to call again today and the agent was surprised by my story and said my case had little to no relevant info in it. We opened a new case and He worked with me for 2 hours and brought additional people on the call to make sure nothing was missed. We ran out of time so he is calling me back Monday. This problem is bigger than you think. I know another person in my city having the same problem exactly. This has been going on since 11/23. Unfortunately, your troubleshooting guides are incomplete and I know I can’t be helped here so I digress.