This, and the lack of reporting on emails sent is why I only upgrade my Quickbooks Desktop every 3years when forced to do so.  NOTHING since 2015 has any worthwhile added features or reporting functionality.  I keep paying the money, only because payroll stops working.  IMHO, it's a sham.  QB doesn't do anything except add hype the new versions and move some things around to take up more valuable space, and try to push new menu's that don't have the functionality of the old, standard top horizontal menu.