Hi there, @HowdyHowdy.

Great to see you in the Community. I'm happy to assist with the information needed for the collapse option.

If all the computers are working properly with the collapse option then you may have a broken application on hand. In this case, you need to run a repair on QuickBooks 2013. Please follow the instructions below to complete this process.  

1. Click Start. (bottom left hand corner of windows computer)
2. Select Control Panel.
3. Go to Programs and Features.
4. Choose QuickBooks.
5.  Click Uninstall/Change.
6.  Choose Continue, then Next. 
7. Select Repair, click Next.

Once this process has been completed please reboot the computer and log back into QuickBooks as normal.

I’m only a couple of clicks away if you need anything else.