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GalinMcMahon
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Do we have a fix yet?  It's been almost a year.  I don't know what 'roll back previous quarters' means so I can't diagnose this.  I really hope someone comes on here and says that they're working on a fix as they did 11 months ago because then maybe we can start using this paid product in late 2020.

 

Trying to export a report to an existing Excel sheet so that I can create a usable report since QB's reporting is so vastly under powered (unless you abandon the product you already pay for and pay more for this more shiny product that we really really promise works but is hidden behind a paywall since the Premier reporting allows you to do almost half of what you need to do!)  Every time, I get the error message "We're sorry, but QuickBooks doesn't support updates for this type of report.  Please export the report from QuickBooks again."  Um, I'm not trying to update a report and exporting again doesn't work any better than the dozen times I just tried it.

 

I tried QB support.  Provided my license number and of course they said they couldn't really help because I'm not an admin person even though I am (how the heck would I know my license number??)  Brick walled me.  But the good news is that our payments to QB still go through.  Phew.

 

Pardon the sarcasm.  It is just VERY frustrating when a PAID program does not work and the people who built it don't have any freakin idea of how to fix their program.

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